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phone: (415) 461-7033

Terms and Conditions


Credit Cards: Payment via credit card is only accepted at the time of ordering. The card will be processed when the order is ready for shipment. Prepayment via credit card may be required for special order items or other circumstances.

Net Terms: Net 30 terms are provided to customers with approved credit applications. Payment must be received within the agreed-upon time frame. Delinquent accounts are subject to credit hold delays. Terms may be modified at any time without notice.


Freight: All orders are shipped EXQ San Rafael, California. Unless your order specifies the method of shipping desired, it will be shipped by the carrier of our choosing.

Discrepancies: Order discrepancies must be noted on the carrier bill of lading and signed by the carrier's driver. All other discrepancies must be reported within five days of receipt of goods.

Damaged Merchandise: Optimum Processing is not responsible for damaged packages. All damages should be resolved directly with the carrier.


Please note prior authorization is required for all returns. Unauthorized returns will not be accepted.